Refund & Returns Policy

We want you to be confident when you order from Corliss Gibson LLC. This policy explains how cancellations, returns, exchanges and refunds work. It forms part of our Terms of Service and does not affect any statutory rights you have that cannot be excluded by law.

1. Summary

Situation	What happens	Time limit
Changed your mind, item unused	Return for refund, less return shipping	Within 30 days of delivery
Item faulty or damaged on arrival	Repair, replacement or full refund	Report within 48 hours of delivery
Wrong item sent	Correct item sent at our cost	Report within 7 days of delivery
Fault develops after use	Manufacturer's warranty assessment	Within the warranty period
Unsealed hygiene product	Not returnable once unsealed	—
Made-to-order or custom item	Non-returnable unless faulty	—

2. Cancelling before dispatch

You may cancel an order at any time before it is dispatched and receive a full refund, including any shipping charge already paid. Email [email protected] as soon as possible with your order reference. If the item has already been dispatched, please use the returns process below.

Where an item has been made to your specification or ordered specially on your behalf, we may have already committed costs to our supplier. In such cases we will tell you what can be recovered, and any non-recoverable amount will be explained before you confirm the order.

3. Returning an unused item (30 days)

If you change your mind, you may return an unused item within 30 days of delivery for a refund, provided that:

• The item is unused, unmodified and in a resalable condition.
• It is returned in its original packaging, with all parts, manuals, chargers and accessories.
• You have contacted us for a return authorisation before sending it back.
• The item is not excluded under section 6 below.

Unless the item is faulty or was sent in error, you are responsible for the cost of return shipping, and the original outbound shipping charge is not refundable. We recommend using a tracked service, as we cannot refund an item that is lost in transit back to us.

4. Faulty, damaged or incorrect items

Please inspect your delivery on arrival. If the item is faulty, damaged in transit, or not what you ordered:

1. Email us within 48 hours of delivery (or 7 days for an incorrect item) at [email protected].
2. Include your order reference and clear photographs of the item and its packaging.
3. Keep the item and packaging until we have responded.

We will arrange a repair, a replacement part, a replacement item or a full refund, including any shipping charges you paid. In these cases we cover the cost of return shipping. Where a fault is reported quickly, we will usually resolve it without requiring a return.

5. How refunds are paid

• Refunds are issued to the original payment method.
• We process refunds within 5 business days of approving them, or of receiving the returned item where a return is required.
• Your bank or card issuer may take a further 5 – 10 business days to make the funds visible.
• Where a partial refund applies, we will tell you the reason and the amount before processing.

6. Items that cannot be returned

For hygiene, safety and regulatory reasons, the following cannot be returned once they have been used or unsealed, unless they are faulty:

• Seat cushions, back supports, padding and other items in contact with the body.
• Items that have been assembled, fitted, adjusted for a specific user, or used outdoors.
• Made-to-order, custom-sized or specially configured equipment.
• Replacement batteries that have been opened, charged or installed.
• Consumable parts such as tyres and tubes once fitted.

These exclusions are explained to you before you order, and are shown in your written quote where they apply.

7. Warranty claims

If your equipment develops a fault after use, it may be covered by the manufacturer's warranty. Warranties generally cover manufacturing defects and do not cover normal wear and tear, accidental damage, misuse, unauthorised repairs, or failure to follow the manufacturer's instructions.

To make a warranty claim, email us with your order reference, a description of the fault and photographs or a short video where helpful. We will liaise with the manufacturer and keep you updated. Depending on the outcome, the remedy may be a repair, a replacement part or a replacement item.

8. Return instructions

1. Email [email protected] with your order reference and reason for return.
2. We will reply with a return authorisation and the correct return address.
3. Repack the item securely in its original packaging and include all parts and accessories.
4. Send the item using a tracked service and share the tracking number with us.
5. We will inspect the item and confirm your refund or replacement.

9. Statutory rights

Nothing in this policy limits or excludes any right you have under California law or any other law that applies to your purchase. If you believe your rights have not been respected, contact us first so we can resolve it, and you may also contact your state consumer protection office.

10. Contact us

Corliss Gibson LLC
301 Acapulco Dr, Bakersfield, CA 93314, United States
Email: [email protected]
Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time

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