Shipping Policy

This Shipping Policy explains how we deliver the products you order from Corliss Gibson LLC. It forms part of our Terms of Service. Shipping costs and estimated delivery dates are confirmed in writing in your quote before you order.

1. Where we ship

We deliver to addresses within the United States, including residential addresses, care facilities and business premises. We do not currently offer international shipping. If you need delivery outside the United States, contact us and we will tell you whether we can help through a third party.

We are unable to deliver to PO boxes for larger items such as wheelchairs, because carriers require a signature and a physical delivery address.

2. Processing time

Item type	Typical dispatch time
In-stock accessories and small parts	1 – 3 business days
In-stock wheelchairs and transport chairs	2 – 5 business days
Made-to-order or configured items	Lead time stated in your quote
Special orders and non-standard sizes	Confirmed individually before order

Processing time is counted in business days, excluding Saturdays, Sundays and US public holidays. Orders are not processed on public holidays.

3. Delivery time and cost

We use reputable third-party carriers. Delivery cost depends on the size and weight of the item, the delivery address, and any service level you choose (for example, liftgate delivery for heavy items).

• Shipping charges are quoted before you confirm your order — there are no hidden fees added later.
• Estimated delivery windows are provided in good faith but are not guaranteed, as they depend on the carrier.
• For heavy items such as power wheelchairs, please tell us in advance about stairs, narrow doorways or access restrictions, as this may affect the service required.

4. Tracking

Once your order has been dispatched, we will send tracking information to the email address you provided. If you have not received tracking details within the stated dispatch window, please contact us at [email protected].

5. Delivery and signature

• Larger items are usually delivered to the door or to a ground-floor location. They are not carried upstairs unless agreed in advance.
• A signature may be required on delivery. Please ensure someone is available at the delivery address.
• If the carrier cannot deliver because no one is available, the carrier may leave a notice and attempt redelivery, or return the item to us. Redelivery or return charges may apply in that case.

6. Risk and ownership

Risk of loss or damage passes to you when the goods are delivered to the address you provided, or when a carrier attempts delivery and you are unavailable. Ownership of the goods passes to you once we have received payment in full.

7. Damaged, delayed or missing deliveries

1. Visible damage. If packaging is clearly damaged on arrival, note it with the carrier and, where possible, photograph the box before opening.
2. Report within 48 hours. Email us within 48 hours of delivery with your order reference and photographs of the packaging and the item.
3. We will put it right. Depending on the situation we will arrange a replacement part, a replacement item or a return and refund, in line with our Refund & Returns Policy.
4. Delays. If a delivery is significantly delayed we will keep you informed and, where a delay becomes unreasonable, you may cancel the order for a full refund.

8. Failed or returned deliveries

If an item is returned to us because the delivery address was incorrect, incomplete, or nobody was available to receive it, we will contact you. Re-delivery will be arranged once any additional carrier charge has been paid. If you no longer want the item, it will be treated as a return under our Refund & Returns Policy and the original shipping charge will not be refunded.

9. Incorrect address

Please check your delivery address carefully before confirming your order. If you notice an error, contact us immediately — we can usually correct it before dispatch. Once an item has been dispatched, address changes depend on the carrier.

10. Questions about shipping

Email [email protected] with your question or your order reference and we will help. Our business hours are Monday to Friday, 9:00 AM – 5:00 PM Pacific Time.

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